COOKIE POLICY

1. What Cookies Are

Cookies are small text files placed on your device by your browser when you visit a website. They help https://shopplaytime.com/ (the "Site") remember your cart, your preferences, and how you found us. This Cookie Policy explains which cookies PLAYTIME LLC uses and how you can manage them. We also use similar technologies such as pixels and tags, which are covered by this policy.

2. Strictly Necessary Cookies

These cookies are essential for the Site to function properly: session management, shopping cart, checkout, and security. They cannot be switched off, as the store would not work without them. They do not require your consent.

3. Analytics Cookies

These cookies help us measure audience and analyze browsing behavior, such as which pages and products are most visited, so we can improve the Site. They are only placed with your consent.

4. Personalization Cookies

These cookies remember your preferences and browsing history on the Site to provide a more relevant shopping experience. They are only placed with your consent.

5. Advertising Cookies

These cookies and pixels are placed by our advertising partners to measure campaign performance and deliver advertisements tailored to your interests on other websites and apps. They are only placed with your prior consent. Under certain US state laws, including the CCPA, this may be considered "selling" or "sharing" personal information; you can opt out at any time as described below and in our Privacy Policy.

6. Third-Party Cookies

Some cookies are set by third parties, such as payment providers, analytics providers, advertising partners, and embedded services (for example, video players). These third parties process data under their own privacy policies.

7. Consent and Managing Your Preferences

User consent is obtained before any non-essential cookies are placed. You can update or withdraw your consent at any time through the Site's cookie manager. You can also clear or block cookies in your browser settings; the Site will keep working, but your cart and preferences may reset. We honor Global Privacy Control (GPC) signals as an opt-out of advertising cookies.

8. Cookie Duration

Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a set period, which varies by cookie and is shown in our cookie manager. Personal data collected through cookies is never retained beyond 3 years from your last interaction with the Site.

9. Updates

We update this Cookie Policy whenever our tools or practices change. The latest version always applies and is available on this page.

10. Contact

For any question about our use of cookies:
PLAYTIME LLC – 342 West Madison Street, Suite 800, Chicago, IL 60606, United States
Email: playtime@thesupportcare.com

How long does shipping take?

All orders are shipped via DHL with full tracking. Delivery takes 5 to 7 business days in the continental US, and 7 to 10 business days for Alaska and Hawaii, starting from the shipping confirmation date.

Where do you ship?

We ship to all 50 US states and US territories.

How can I track my order?

Once your order ships, you'll receive a confirmation email with your DHL tracking number. You can use it to follow your package at every step until it reaches your door.

What is your return policy?

We offer a 30-day money-back guarantee from the date of delivery. If you're not completely happy, contact shopplaytime@thesupportcare.com to start your return. Items must be unused and in their original packaging. Refunds are processed within 10 business days after we receive the item.

What if my item arrives damaged or defective?

Please let us know within 72 hours of delivery at shopplaytime@thesupportcare.com, ideally with a photo of the product and packaging. We'll send you a replacement or issue a full refund at no extra cost.

What payment methods do you accept?

We accept Visa, Mastercard, and American Express. All payments are processed through a secure, encrypted checkout, and we never store your full card details.

How do I choose the right toy for my child's age?

Every product page shows the manufacturer's recommended age range. We encourage you to always follow it, as it's based on safety features and developmental stage, not just skill level.

Are your toys safe?

Child safety is our top priority. We work with suppliers who are required to meet US children's product safety standards, and all applicable safety warnings, such as choking hazard notices, are displayed on product pages. Please always read the warnings and instructions before giving a toy to a child.

Do some toys need batteries or assembly?

When a toy requires batteries or adult assembly, it's clearly stated on the product page. Unless mentioned otherwise, batteries are not included.

How can I contact you?

Our customer service team is here to help HERE or at shopplaytime@thesupportcare.com. We aim to reply to every message as quickly as possible.