FAQs

All orders are shipped via DHL with full tracking. Delivery takes 5 to 7 business days in the continental US, and 7 to 10 business days for Alaska and Hawaii, starting from the shipping confirmation date.

We ship to all 50 US states and US territories.

Once your order ships, you'll receive a confirmation email with your DHL tracking number. You can use it to follow your package at every step until it reaches your door.

We offer a 30-day money-back guarantee from the date of delivery. If you're not completely happy, contact shopplaytime@thesupportcare.com to start your return. Items must be unused and in their original packaging. Refunds are processed within 10 business days after we receive the item.

Please let us know within 72 hours of delivery at shopplaytime@thesupportcare.com, ideally with a photo of the product and packaging. We'll send you a replacement or issue a full refund at no extra cost.

We accept Visa, Mastercard, and American Express. All payments are processed through a secure, encrypted checkout, and we never store your full card details.

Every product page shows the manufacturer's recommended age range. We encourage you to always follow it, as it's based on safety features and developmental stage, not just skill level.

Child safety is our top priority. We work with suppliers who are required to meet US children's product safety standards, and all applicable safety warnings, such as choking hazard notices, are displayed on product pages. Please always read the warnings and instructions before giving a toy to a child.

When a toy requires batteries or adult assembly, it's clearly stated on the product page. Unless mentioned otherwise, batteries are not included.

Our customer service team is here to help HERE or at shopplaytime@thesupportcare.com. We aim to reply to every message as quickly as possible.