PRIVACY POLICY

1. Who We Are

This Privacy Policy explains how PLAYTIME LLC ("PLAYTIME", "we", "us", "our") collects, uses, shares, and protects your personal information when you visit https://shopplaytime.com/ (the "Site") or place an order with us.

PLAYTIME LLC
342 West Madison Street, Suite 800, Chicago, IL 60606, United States
EIN: 47-3821654
Email: playtime@thesupportcare.com
Phone: +1 (312) 489-27-63

By using the Site, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information you provide directly: full name, shipping and billing address, email address, phone number, order details, and any information you share when contacting our customer service.

2.2 Information collected automatically: device type, operating system, browser type, IP address, approximate location (country or region level), pages visited, time spent on the Site, referral source, and interactions with our emails.

2.3 Information from third parties: payment confirmation data from our payment providers, delivery status from our carrier, and aggregated campaign performance data from our advertising partners.

We do not collect Social Security numbers, government ID numbers, or any sensitive personal information as defined under applicable US state privacy laws.

3. How We Use Your Information

We use your personal information to:

  • Process, fulfill, and deliver your orders
  • Send transactional emails (order confirmation, shipping updates, delivery notices)
  • Provide customer support and handle returns, refunds, and warranty requests
  • Detect and prevent fraud, abuse, and security incidents
  • Personalize your shopping experience and improve the Site
  • Show you relevant advertising on third-party platforms, subject to your right to opt out (see Section 9)
  • Send you occasional product news and offers, only if you have opted in. Every marketing email includes a one-click unsubscribe link.
  • Comply with our legal, tax, and accounting obligations

4. Cookies

We use cookies and similar technologies, including strictly necessary, analytics, personalization, and advertising cookies. Non-essential cookies are only placed with your consent. Full details are available in our Cookie Policy.

5. Payments

Card payments are processed exclusively by our PCI DSS compliant payment providers using SSL encryption. Your full card number never reaches or transits through our servers, and PLAYTIME never stores complete payment card details.

6. How We Share Your Information

We share personal information only with service providers who help us operate the store, under contracts restricting their use of your data to the services they provide to us:

  • Payment processors
  • Our shipping carrier (DHL)
  • Our hosting provider (Amazon Web Services) and e-commerce platform
  • Email delivery services
  • Analytics providers
  • Advertising partners

We may also disclose information when required by law, to respond to legal process, to protect our rights or the safety of our customers, or in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information for money. However, allowing advertising partners to collect data through cookies and pixels for targeted advertising may be considered "selling" or "sharing" personal information under certain US state laws, including the California Consumer Privacy Act (CCPA). You can opt out at any time (see Section 9).

7. Data Retention

  • Personal data is retained for a maximum of 3 years from your last interaction with us, then deleted or anonymized.
  • Order and transaction records may be kept longer where required by applicable tax and accounting laws.
  • Customer support conversations are kept for 24 months.
  • Cookie retention periods are listed in our Cookie Policy.

8. Security

Your data is encrypted in transit (TLS) and at rest. Access is restricted to authorized personnel who need it to operate the store and who are bound by confidentiality obligations. While we use industry-standard safeguards, no method of transmission or storage is completely secure.

9. Your Privacy Rights

Depending on your state of residence (including California and other states with consumer privacy laws), you may have the right to:

  • Know / Access the personal information we have collected about you
  • Correct inaccurate personal information
  • Delete your personal information, subject to legal exceptions
  • Portability: receive a copy of your data in a usable format
  • Opt out of the sale or sharing of your personal information and of targeted advertising

California residents have additional rights under the CCPA, including the right to know, the right to delete, and the right to opt out of the sale of personal information.

To exercise any of these rights, contact us at playtime@thesupportcare.com. We will verify your identity before processing your request and respond within 30 days. You may designate an authorized agent to act on your behalf. If we deny your request, you may appeal by replying to our decision.

Global Privacy Control: we honor Global Privacy Control (GPC) browser signals as a valid opt-out request for the sale or sharing of personal information.

Non-discrimination: we will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.

10. Children's Privacy

The Site sells products intended for children, but it is designed for and directed at adults: parents, guardians, and gift buyers. Purchases must be made by individuals aged 18 or older. We do not knowingly collect personal information from children under 13, in accordance with the Children's Online Privacy Protection Act (COPPA). If you believe a child under 13 has provided us with personal information, contact playtime@thesupportcare.com and we will delete it promptly.

11. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date indicates the latest revision. The latest version always applies and is available on this page.

13. Contact Us

PLAYTIME LLC – 342 West Madison Street, Suite 800, Chicago, IL 60606, United States
Email: playtime@thesupportcare.com
Phone: +1 (312) 489-27-63

How long does shipping take?

All orders are shipped via DHL with full tracking. Delivery takes 5 to 7 business days in the continental US, and 7 to 10 business days for Alaska and Hawaii, starting from the shipping confirmation date.

Where do you ship?

We ship to all 50 US states and US territories.

How can I track my order?

Once your order ships, you'll receive a confirmation email with your DHL tracking number. You can use it to follow your package at every step until it reaches your door.

What is your return policy?

We offer a 30-day money-back guarantee from the date of delivery. If you're not completely happy, contact shopplaytime@thesupportcare.com to start your return. Items must be unused and in their original packaging. Refunds are processed within 10 business days after we receive the item.

What if my item arrives damaged or defective?

Please let us know within 72 hours of delivery at shopplaytime@thesupportcare.com, ideally with a photo of the product and packaging. We'll send you a replacement or issue a full refund at no extra cost.

What payment methods do you accept?

We accept Visa, Mastercard, and American Express. All payments are processed through a secure, encrypted checkout, and we never store your full card details.

How do I choose the right toy for my child's age?

Every product page shows the manufacturer's recommended age range. We encourage you to always follow it, as it's based on safety features and developmental stage, not just skill level.

Are your toys safe?

Child safety is our top priority. We work with suppliers who are required to meet US children's product safety standards, and all applicable safety warnings, such as choking hazard notices, are displayed on product pages. Please always read the warnings and instructions before giving a toy to a child.

Do some toys need batteries or assembly?

When a toy requires batteries or adult assembly, it's clearly stated on the product page. Unless mentioned otherwise, batteries are not included.

How can I contact you?

Our customer service team is here to help HERE or at shopplaytime@thesupportcare.com. We aim to reply to every message as quickly as possible.