REFUND POLICY

1. 30-Day Money-Back Guarantee

Not completely happy with your purchase? PLAYTIME offers a 30-day money-back guarantee from the date of delivery. If you are not satisfied for any reason, you may return your item(s) within 30 days for a full refund of the product price.

2. Return Conditions

To be eligible for a return, items must be:

• Returned within 30 days of delivery
• Unused and in their original condition
• Returned with all original packaging, tags, and accessories included

The following items cannot be returned: personalized or custom-made items, perishable goods, digital products or software once downloaded or activated, and hazardous materials.

3. How to Start a Return

Email playtime@thesupportcare.com with your order number and the item(s) you wish to return. Our team will reply within 24 hours with your return instructions. Please do not send items back without contacting us first, as returns sent without instructions may not be processed.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product. We recommend using a tracked shipping service, as we cannot be held responsible for returns lost in transit.

5. Refund Timing

Once your return is received and inspected, your refund is processed within 10 business days, using the same payment method as your original purchase. You will receive an email confirmation when your refund is issued. Your bank may need a few additional days to post the credit to your account.

6. Exchanges

Would you prefer a different item or variant? Mention it in your return request. Once your return is received, we ship the replacement free of charge, subject to availability.

7. Damaged or Defective Items

If your item arrives damaged or defective, notify us at playtime@thesupportcare.com within 72 hours of delivery, with photos or a video of the product and its packaging. Please also report the damage to the carrier. We will send a replacement or issue a full refund at no cost to you. In most cases, no return is required.

8. Warranty Claims

All PLAYTIME products are covered by a manufacturer's warranty. For a fault that appears after the 72-hour window, contact playtime@thesupportcare.com for warranty assistance.

9. Order Cancellation

You may cancel your order free of charge by contacting playtime@thesupportcare.com within 2 hours of placing it. After this period, we cannot guarantee that the cancellation will be accommodated; you can still use our 30-day return policy once you receive your order.

10. Late or Missing Refunds

If you have not received your refund within 5 business days after our confirmation email, first check with your bank or card issuer, then contact playtime@thesupportcare.com and we will trace the refund with our payment provider.

11. Contact

PLAYTIME LLC – 342 West Madison Street, Suite 800, Chicago, IL 60606, United States
Email: playtime@thesupportcare.com
Phone: +1 (312) 489-27-63